Frequently asked questions

What is Rivapsych?

Rivapsych LLC is a telehealth psychiatric service providing personalized, integrative mental health care tailored to modern, busy lives.

What do I need for a virtual session?

A stable internet connection and a private, quiet space to ensure confidentialit

What happens if I’m late to a virtual session?

Patients arriving more than 10 minutes late may need to reschedule the session​.

Is the telehealth platform secure??

Yes, all sessions are conducted via a HIPAA-compliant telehealth platform to ensure your privacy

What should I do in a psychiatric emergency?

Call 911 or visit the nearest emergency room..

Are there any discounts for self-pay patients??

Yes, discounts may be available for self-pay patients​.

What is the cancellation policy?

Cancellations require at least 24 business hours’ notice. Missed appointments or late cancellations may incur a $50 fee

What is Rivapsych’s approach to medication management?

Rivapsych prioritizes non-scheduled medications and evidence-based alternatives. We do not offer scheduled or controlled medication.

How are medication refills handled?

Patients must contact the office at least three business days before running out of medication. Routine requests are not addressed after hours or during weekends​

How is my privacy protected??

Rivapsych complies with HIPAA standards to maintain the confidentiality of your Protected Health Information (PHI). Records are securely stored, and PHI is shared only under specific, legally mandated circumstances.

Is there after-hours support?

Urgent issues can be addressed after hours through messages left on the provided contact channels,